Self-serve support.
There is no account to look up, no data of yours to read, and no server-side anything. So this page answers most questions directly.
Frequently Asked Questions
Quick answers to the most common questions about Imgport.
No. Imgport does not declare the Android internet permission, so the operating system itself prevents the app from making any network connection. Even a software defect could not upload your photos.
All processing, from HEIC decoding to compression, happens on your device, in memory. There are no servers, no uploads, and no syncing. An automated test in every release verifies the app still requests no network access.
Never. Every operation writes new output files to the destination you choose: your gallery, Downloads, or straight to the share sheet. Originals are never modified, deleted, or renamed.
Writes are atomic and output names never overwrite existing files, so a cancelled or failed run cannot leave you with half-written photos.
Yes, by default. Metadata such as GPS coordinates, camera model, and timestamps is stripped from the output of every operation unless you explicitly choose otherwise. Pro users can opt in to a Keep original metadata option, for photographers who want EXIF preserved. It applies to JPG outputs only, is off by default, and never applies to the Strip Metadata operation; other formats are always cleaned.
The dedicated Strip Metadata operation additionally shows a preview of exactly which EXIF rows a photo carries before you run, and removes them losslessly where the format allows.
All five operations: HEIC to JPG, PNG, or WebP conversion, resize (longest edge, exact dimensions, or percentage), compress with a quality slider, format conversion between JPG, PNG, and WebP, and single-photo metadata stripping with a removal preview.
Free batches run up to 5 photos at a time. There are no ads and no accounts in either tier, and the free tier is intended to be genuinely useful, not a demo.
Pro is a one-time $2.99 purchase, not a subscription. It adds:
The Play Store shows the price in your local currency.
HEIC decoding uses your device's built-in media codecs rather than bundling a decoder. On the rare Android device that ships without HEIC support, the HEIC tile is shown disabled with an explanation, and every other operation keeps working normally.
Sign into the same Google Play account you purchased with, then tap Restore purchases in the app's Settings or on the paywall. Your entitlement is tied to your Google account, so restoring after a reinstall or on a new device is free.
Saved presets and settings are stored per-installation, so those do not transfer between devices.
All purchases are processed through Google Play. Within 48 hours of purchase, open the Play Store app, go to Payments and subscriptions, find the Imgport purchase, and tap Request a refund.
Still need help?
Email us directly and a human will get back to you.
info@tothetowerlabs.comBecause Imgport is fully offline, there is nothing we can see or reset on our side. Include your device model and Android version and we will figure it out together.