Self-serve support.
There is no account to look up, no data of yours to read, and no server-side anything. So this page answers most questions directly.
Frequently Asked Questions
Quick answers to the most common questions about Imgport.
No. Imgport does not declare the Android internet permission, so the operating system itself prevents the app from making any network connection. Even a software defect could not upload your photos.
All processing, from HEIC decoding to compression, happens on your device, in memory. There are no servers, no uploads, and no syncing. An automated test in every release verifies the app still requests no network access.
Never. Every operation writes new output files to the destination you choose: your gallery, Downloads, or straight to the share sheet. Originals are never modified, deleted, or renamed.
Writes are atomic and output names never overwrite existing files, so a cancelled or failed run cannot leave you with half-written photos.
Yes, by default. Metadata such as GPS coordinates, camera model, and timestamps is stripped from the output of every operation unless you explicitly choose otherwise. Pro users can opt in to a Keep original metadata option, for photographers who want EXIF preserved. It applies to JPG outputs only, is off by default, and never applies to the Strip Metadata operation; other formats are always cleaned.
The dedicated Strip Metadata operation additionally opens a free viewer of everything a photo carries, including data hidden in XMP and embedded previews, and removes it losslessly where the format allows. Pro users can choose what stripping removes, keeping categories like dates or camera info while everything else, GPS included, is still cleaned.
Five full operations: HEIC and AVIF conversion to JPG, PNG, or WebP, resize (longest edge, exact dimensions, or percentage), compress with a quality slider, format conversion between JPG, PNG, and WebP, and single-photo metadata stripping with a full metadata viewer. Watermark and Edit metadata setup are free as well, live preview and metadata viewer included; running them is Pro.
Free batches run up to 5 photos at a time. There are no ads and no accounts in either tier, and the free tier is intended to be genuinely useful, not a demo.
Pro is a one-time $2.99 purchase, not a subscription. It adds:
The Play Store shows the price in your local currency.
HEIC decoding uses your device's built-in media codecs rather than bundling a decoder. On the rare Android device that ships without HEIC support, the HEIC tile is shown disabled with an explanation, and every other operation keeps working normally.
AVIF input works the same way, using the system decoder on Android 12 and newer. JXL is different: Imgport bundles its own royalty-free decoder, so the JXL section works on every supported device.
Imgport speaks English, Dutch, German, French, Spanish, and Portuguese. The app follows your device language automatically, and on Android 13 and newer you can pick Imgport's language per app in system Settings.
Sign into the same Google Play account you purchased with, then tap Restore purchases in the app's Settings or on the paywall. Your entitlement is tied to your Google account, so restoring after a reinstall or on a new device is free.
Saved presets and settings are stored per-installation, so those do not transfer between devices.
All purchases are processed through Google Play. Within 48 hours of purchase, open the Play Store app, go to Payments and subscriptions, find the Imgport purchase, and tap Request a refund.
Still need help?
Email us directly and a human will get back to you.
info@tothetowerlabs.comBecause Imgport is fully offline, there is nothing we can see or reset on our side. Include your device model and Android version and we will figure it out together.